Common Questions

Returns, Cancellations & Exchanges

Q1. Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Once shipped, cancellation may not be possible.

Q2. What is your return policy?
Returns are accepted only in the following cases:

• Damaged product received

• Wrong product delivered

• Product defect

Q3. How can I request a return or exchange?
You can contact our customer support within 48 hours of receiving the product with order details and product images.

Q4. Will I get a refund or replacement?

Depending on the situation, we may offer:
Product replacement
Store credit
Refund (as per policy)

Shipping & Delivery

Q1. Do you deliver across India?
Yes, Ayupeeth Life Sciences delivers products across most locations in India.

Q2. How long will delivery take?
Delivery timelines may vary depending on location:

Metro cities: 3–5 working days
Other locations: 5–7 working days

Q3. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email which can be used to track your shipment.

Q4. Are there any shipping charges?
Shipping charges may apply depending on the order value and location. Free shipping may be available on selected orders or promotional offers.

Customer Support

Q1. How can I contact customer support?
You can contact our support team through:
Email: ayupeethlifesciences@gmail.com
Website Contact Form
Customer care number (if available)

Q2. What are your customer support hours?
Our support team is available Monday to Saturday, 10 AM – 6 PM.

Authenticity & Genuineness

Q1. Are Ayupeeth products genuine and safe to use?
Yes. All products from Ayupeeth Life Sciences are manufactured in certified facilities and comply with quality and safety standards. Each product goes through strict quality checks before reaching customers.

Q2. Are Ayupeeth products Ayurvedic or herbal?
Our products are developed using a blend of traditional Ayurvedic knowledge and modern manufacturing processes to ensure safety, effectiveness, and quality.

Q3. How can I check if my product is original?
Every product from Ayupeeth Life Sciences comes with proper labeling, batch number, manufacturing details, and packaging seal. Customers are advised to purchase only from our official website or authorized partners.

Q4. Do your products have any side effects?
Our products are formulated using safe ingredients. However, we recommend checking the ingredient list and consulting a healthcare professional if you have allergies, medical conditions, or are pregnant.

Ordering

Q1. How can I place an order?
You can place an order easily through our official website by:
Selecting the product
Adding it to the cart
Proceeding to checkout
Completing payment and delivery details

Q2. Do I need to create an account to place an order?
Creating an account helps you track orders and manage your purchases, but guest checkout may also be available.

Q3. What payment methods do you accept?
We accept multiple payment options such as:

Credit Card
Debit Card
UPI
Net Banking
Cash on Delivery (where available)

Q4. How do I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation via SMS or email.